Returns & Exchanges

At ROUGH., we stand by the quality of our garments; however, if you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges on all unworn items. Please ensure all original tags remain attached and the clothing is in its original condition to qualify for a full refund.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Securely pack the items in their original packaging, ensuring the garment is folded neatly and all original labels are intact.

3

Ship It Back

Download and print your prepaid shipping label from the portal, attach it to the outside of your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing