Frequently Asked Questions

Everything you need to know about the ROUGH. experience.

What is the typical shipping time for orders?

Standard shipping usually takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic or international return.

How do I ensure I choose the right size?

Each product page features a detailed size guide and fit notes. Since ROUGH. designs often feature an oversized aesthetic, we recommend checking the specific measurements provided for each garment.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

At ROUGH., we prioritize high-quality, durable fabrics. We are committed to ethical manufacturing and are currently transitioning 80% of our collection to organic cotton and recycled polyester by 2025.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and weight of the package.